Payments
They used to celebrate the sale. Now they celebrate the last payment.
Lumen Career Academy sells most of its programs on payment plans. Cosella tracks every installment, flags the ones at risk, and gives the team the exact words to save them.
- 68%
of failed payments recovered, up from 22%
- $184K
more collected on plans in one quarter
- 10 hours
a week back for the finance team
Before Cosella
Lumen closed deals on a deposit and monthly payments. Then the money quietly leaked. Cards expired. Payments failed. Nobody noticed until the month-end spreadsheet, and by then the student had gone quiet.
Finance chased missed payments by hand. Closers had moved on to the next deal.
- 01
Every plan, tracked
Each payment plan shows what’s paid, what’s next, and which ones need a nudge: a failed payment, a late one, or a card about to expire.
- 02
The words to save it
When a payment fails, the team gets a short, friendly script. “No problem, that happens all the time. Do you have another card handy?” Plus a reminder that goes out in one click.
- 03
Every dollar, accounted for
The Ledger records every payment as it lands. Every evening, one Slack message sums up cash collected, deals saved and money leaked.
Results, in one quarter
| Measure | Before | After |
|---|---|---|
| Failed payments recovered | 22% | 68% |
| Extra cash collected on plans | Baseline | $184K |
| Plans that defaulted | About 1 in 4 | About 1 in 9 |
| Finance hours spent chasing | 12 a week | 2 a week |
68%of failed payments recovered, up from 22%
“We were great at selling and terrible at collecting. Now we see a card problem before it’s a missed payment, and the team knows exactly what to say. The money we sell is the money we get.”
How much of what you sold did you actually collect?
Book a call, and we’ll find out together.
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